Privacy Policy

Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Fill out a contact, estimate request, or "request a quote" form on our Site
• Call, text, email, or otherwise communicate with us
• Schedule an on-site inspection or consultation
• Enter into a service agreement or contract with us
• Submit an insurance claim through us or authorize us to work with your insurance company
• Leave a review or testimonial

This information may include:

• Name, mailing address, property address, email address, and phone number
• Details about the property, damage, or project (e.g., type of damage, scope of work, photos of the property)
• Insurance information (carrier, policy number, claim number) if you ask us to coordinate with your insurer
• Payment and billing information (e.g., for deposits, invoices, or final payment)
• Any other information you choose to share with us

1.2 Information Collected Automatically

When you visit our Site, we (and third-party service providers acting on our behalf) may automatically collect certain information, including:

• IP address, browser type, device type, and operating system
• Pages viewed, time spent on pages, referring/exit pages, and click activity
• Approximate geographic location (based on IP address)
• Cookies and similar tracking technologies (see Section 4)

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Insurance companies or adjusters involved in a claim
• Subcontractors, suppliers, or trade partners working on your project
• Marketing or lead-generation platforms, review sites, or referral partners
• Publicly available sources (e.g., property records)

How We Use Your Information

We use the information we collect to:

• Provide estimates, schedule inspections, and perform restoration and construction Services
• Communicate with you about your project, appointments, and invoices
• Coordinate with insurance companies, adjusters, and subcontractors on your behalf, where authorized
• Process payments and maintain business and accounting records
• Respond to inquiries, customer service requests, and complaints
• Improve our Site, marketing, and Services
• Send you updates, promotional materials, or requests for reviews (you may opt out at any time)
• Comply with legal, regulatory, licensing, and contractual obligations
• Protect against fraud, unauthorized transactions, and other liabilities

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Subcontractors and trade partners performing work on your project
• Insurance companies and adjusters, when you have authorized us to communicate with them regarding your claim
• Service providers who help us operate our business (e.g., scheduling software, payment processors, hosting providers, marketing/CRM platforms, accounting services), who are only permitted to use your information to provide services to us
• Suppliers and vendors as needed to complete your project
• Government agencies or regulators, where required for permitting, licensing, or legal compliance
• Legal or governmental authorities, if required by law, subpoena, court order, or to protect our rights, property, or safety, or that of others
• A successor entity, in the event of a merger, acquisition, or sale of business assets

Cookies and Tracking Technologies

Our Site may use cookies, web beacons, and similar tracking technologies to improve your browsing experience, analyze Site traffic, and support marketing efforts (e.g., Google Analytics, Meta/Facebook Pixel). You can control cookies through your browser settings; disabling cookies may affect the functionality of the Site.

For more detail on the specific categories of cookies we use and how to manage them, see our Cookie Policy.

Photographs and Project Documentation

As part of providing restoration and construction Services, we routinely take before, during, and after photographs or video of properties for documentation, insurance claim purposes, quality control, and (with your consent) marketing or portfolio use. We will not use identifiable images of your property for marketing purposes without your consent, which you may withdraw at any time by contacting us.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide Services, satisfy contractual and warranty obligations, comply with legal, tax, licensing, and accounting requirements, and resolve disputes.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal, contractual, or business recordkeeping requirements
• Opt out of marketing communications at any time (e.g., by clicking "unsubscribe" in emails or contacting us directly)

To exercise these rights, please contact us using the information in Section 13.

Children's Privacy

Our Site and Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Third-Party Links

Our Site may contain links to third-party websites (e.g., review platforms, social media, insurance carriers). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.

Illinois Residents

We are based in and primarily serve Illinois. We handle personal information in accordance with applicable Illinois law, including relevant provisions of the Illinois Consumer Fraud and Deceptive Business Practices Act. If applicable state privacy laws grant you additional rights, we will honor requests made in accordance with those laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. The "Last Updated" date at the top of this page indicates when this policy was last revised. Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

FCV Restoration & Construction
570 Lake Cook Rd, Ste 300
Deerfield, Illinois 60015

Phone: (313) 293-2280
Email: [email protected]
Website: fcvrestoration.com